Refund Policy

Last updated: September 2026

All purchases on maps.photography are sold through Paddle.com Market Ltd ("Paddle"), which acts as Merchant of Record for the transaction: Paddle is the seller of record that charges you, holds the funds, and processes refunds — not Viajes Fotográficos PhotoWorldTours, S.L. (Unipersonal), which supplies the Photo Map itself. This Refund Policy explains how that works; Paddle's own Buyer Terms and Refund Policy also apply and are what actually governs the refund.

1. Digital content and immediate access

Our Photo Maps are digital products, and access is provided immediately after purchase. Because of this, at checkout you expressly request that access begin immediately and acknowledge that doing so ends your statutory withdrawal right once supply starts — see our Terms & Conditions.

2. The 14-day refund window (EU / EEA / UK)

If you are a consumer in the European Union, the EEA, or the United Kingdom, you have the right to withdraw and request a full refund within 14 days of completing your purchase, for any reason — unless, during that 14-day period, you started downloading, using or otherwise benefiting from the Photo Map after expressly agreeing, at checkout, to receive it before the end of the 14 days. In that case, your right of withdrawal ends once access begins, as explained in section 1.

Nothing in this section limits any mandatory consumer right that cannot legally be excluded.

3. Buyers outside the EU / EEA / UK

If you are outside the EU, EEA or UK, your statutory refund or cancellation window is set by Paddle's own Buyer Terms and Refund Policy for your country. Where your country's mandatory consumer law goes further than Paddle's policy, that stronger right applies.

4. Fraud and abuse

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour, consistent with Paddle's own Refund Policy.

5. How to request a refund

You can request a refund either of these ways:

• directly with Paddle, using the "View receipt" / "Request a refund" link in your purchase confirmation email, or via paddle.net; or
• by contacting us at support@maps.photography with your full name, the email address used for the purchase, your order or transaction number, and the product purchased — we will coordinate with Paddle to have it processed.

6. Effect of a refund

If a full refund is issued, access to the refunded Photo Map and any associated entitlements will be removed.

7. Contact

For questions about refunds or access to your purchase, contact:

Viajes Fotográficos PhotoWorldTours, S.L. (Unipersonal)
maps.photography
support@maps.photography